Frequently Asked Questions.
01. The order
I’m struggling to log in with my username and password.
If you are registered on the site already and have forgotten your details you can go to My Account at the top of the website and click on the “Lost your password?” link.
Are my details kept private?
Your details are not shared with any other party and stored following data protection and anti spam legislation.
Does the price shown include VAT?
ALL prices on the Website are the actual price you PAY which includes VAT.
Can I cancel my order?
We can only cancel/ amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.
02. Shipment
Do you ship worldwide?
Yes we do ship worldwide but only to selected countries. If you need confirmation that we ship to your address feel free to contact us on info@wanavas.com
When will I receive my order and how is it sent?
We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse.
What else do I need to know about shipment?
We will not ship to PO Boxes
When using Paypal we will only ship to CONFIRMED addresses.
We will not be liable for lost packages due to incorrect shipping information.
03. Returns, exchanges and complaints
What is your returns policy?
We offer returns within the first 30 days of receipt as long as goods received in the same condition they were sent. Items purchased on the website can be returned for a refund including Sale & Clearance items. If you have received a faulty item, you must notify us within 3 days of receiving the item.
Do I have to pay for postage if I’m returning an item?
Returns postage is the responsibility of the user unless the item is faulty. Please contact us if this is the case, we suggest purchasing a tracked delivery service to return the items. Make sure you keep your postage certificate as well as proof, in case you’re returned parcel goes missing.
How long does it take for a refund?
Refunds are usually made the day we receive your item as long as it is received within our returns timescale. Returns received on a Saturday will be processed on Monday. Please note it can take 3 to 5 working days for the funds to hit your account which is totally dependent on your card issuer and out of our control.